Shipping policy

Our Commitment to Your Experience

At SproutHands™, we understand that once you have chosen a piece for your child’s development, you expect it to arrive with care and precision. We handle every order with the utmost respect—ensuring each item is inspected, protected, and delivered to your doorstep as a meaningful addition to your home.

1. Always Complimentary Shipping

To honor our commitment to a stress-free shopping experience, Shipping is always free on all orders. We provide complimentary international shipping to all available destinations with no minimum purchase required, no hidden fees at checkout, and no surprise calculations.

2. Processing Time

Order Processing: 1 - 2 Business Days.

Every order is carefully inspected and hand-packed at our facility within 1 to 2 business days. We work diligently to ensure that your tools are meticulously checked and securely prepared before they begin their journey to you.

3. Estimated Delivery Times

We partner with reliable carriers to ensure your order travels safely. Once your package is on its way, you can expect it within the following windows:

Region Estimated Delivery Time
United States 8 - 12 Business Days
United Kingdom 8 - 12 Business Days
Germany 8 - 12 Business Days
France 8 - 12 Business Days

Note: While we strive to meet these windows, please remember that international journeys can sometimes be affected by local customs or seasonal weather.

4. Transparent Tracking

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number. This allows you to follow your package’s journey in real-time until it reaches your doorstep through our integrated tracking page.

5. Responsible Packaging

In line with our "Nature" core value, we are committed to reducing environmental impact. Your products are protected by high-quality, eco-friendly materials designed to minimize waste while ensuring your items arrive in perfect condition, ready to be enjoyed by your family or presented as a thoughtful gift.

6. Lost or Delayed Shipments

We take full responsibility for our shipments. If your package’s tracking information has not updated for 15 consecutive days, or if the estimated delivery window has passed by more than 7 business days, please contact us at support@sprouthands.com.

Upon confirming a lost shipment with the carrier, we will offer you the following options at no additional cost to you: