Refund policy

Our "Nurture and Trust" Promise

At SproutHands™, we believe in providing a transparent and reliable shopping experience. Our goal is to provide you with all the necessary information to help you make informed decisions for your child’s environment.

1. 30-Day Return Policy

We offer a 30-day return window from the date of delivery. To ensure a smooth refund process, please note the following conditions:

  • Condition: Items must be in brand-new and unused condition.

  • Original Packaging: Items must be returned in their original product packaging.

  • Return Shipping: We provide complimentary (free) return shipping labels for all eligible returns. We cover 100% of the return shipping costs.

  • No Fees: We do not charge restocking fees or hidden processing costs.

EU Right of Withdrawal: Under EU consumer law, you have the right to cancel your order within 14 days of receiving the last item, no reason required. SproutHands™ goes further — we give you 30 days. To start a request, log in at https://account.sprouthands.com https://account.sprouthands.com. Phone-number-only customers: use the return link in your SMS confirmation. Exemptions in Section 4 apply where permitted by EU law.

2. 90-Day Quality Warranty

We stand behind our craftsmanship with a 90-day warranty covering manufacturing and quality defects.

  • Coverage: This covers structural defects arising from the manufacturing process.

  • Exclusions: This warranty does not cover damage caused by misuse, accidental breakage, or natural wear and tear.

  • Natural Variations: Slight variations in grain and color are natural characteristics of solid wood and are not considered manufacturing defects.

3. Damaged or Defective Items

If your order arrives damaged, please notify us immediately so we can provide a solution:

  • Reporting Period: Please report any damage or defects within 5 days of delivery.

  • How to Report: Email support@sprouthands.com with your Order Number and clear photos of the item and packaging.

  • Resolution: For confirmed arrival damage, we will evaluate each case and may issue a full refund or replacement. In cases where the damage is clearly documented, we typically do not require you to ship the item back.

4. Non-Returnable Items

To maintain safety and transparency, the following items cannot be returned:

  • Items that have been used or show signs of post-delivery damage.

  • Gift Cards.

  • Final Sale items (clearly marked as "Clearance").

5. How to Initiate a Return

  1. Contact Us: Email our team at support@sprouthands.com with your Order Number. You can also initiate a return directly through your customer account at https://account.sprouthands.com. If you checked out with a phone number only, please use the return link in your SMS order confirmation.

  2. Receive Label: Regardless of your location, we will provide you with a prepaid return shipping label and detailed instructions on how to package your return.

  3. Refund: Once inspected and approved, your refund will be processed back to your original payment method within 5-7 business days.

6. Contact Information & Return Address

In accordance with our commitment to being a reliable and transparent merchant:

  • Business Name: SproutHands™

  • Email: support@sprouthands.com

  • Return Address: Section D, Room 402, No. 12 Wanghai Road, Software Park Phase II, Xiamen Torch High-tech Zone, Fujian 361008, China.